Terms & Conditions

Terms and Conditions

OVERVIEW

This website is operated by Decorative Plastic Company Limited. Throughout the site, the terms “we”, “us” and “our” refer to Decorative Plastic Company Limited. We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. You can review the most current version of the Terms of Service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

PRIVACY NOTICE

We collect certain information when you visit the websites we own (the "Sites"), in order to improve your experience and allow us to better communicate with you regarding our products and services. This privacy policy is intended to assist you in understanding what information we gather when you visit the Sites, how we use that information, and the safeguards we have in place to protect the information.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. By using and submitting information to our Sites, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this policy.

INFORMATION WE COLLECT ONLINE

Personal Information

For purposes of this privacy policy, "personal information" means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order through the Sites, establishing an account or adding information to your account such as taking a survey; contacting us with a comment or question; requesting a catalog or signing up to receive Newsletter via e-mails about our latest products and services. While not personal information by itself, the Company also collects and retains information about purchases you make on the Sites.

 

Browsing Information; Cookies

When you visit the Sites, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Sites also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our Sites in a variety of ways, including by determining whether you have visited the Sites in the past and which pages of our Sites you have visited.

HOW WE USE YOUR INFORMATION

We use personal information collected on the Sites for the following purposes:

-          for the specific purpose for which it was volunteered (for example, to purchase a product, process a return or refund, if applicable);

-          to improve the content, appearance and utility of the Sites;

-          to understand your needs and preferences;

-          to develop, market, sell or provide products and services;

-          to conduct surveys, research and evaluations;

-          to manage and develop our business and operations, administer accounts, and collect and process payments;

 

We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Sites, or the Company or its affiliates or third parties.

SECURITY

We use certain security measures to protect the personal information you submit to the Site. For example, when you provide any order information, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Sites. Although we have implemented the above security measures for this Site, you should be aware that 100% security is not possible.

 

RETURNS POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

The following types of goods are exempt from being returned:

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

REFUNDS POLICY (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sale@dplast.co.th

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sale@dplast.co.th and send your item to our head office, the address shown here below.

 

 

 

 

SHIPPING OF RETURNED GOODS

To return your product, you should mail your product to our head office:

Decorative Plastic Company Limited

514/11 Soi Ramkhamhaeng 39(Thepleela1),

Pracha-Utit Rd, Wangthonglang, Bangkok

Thailand 10310.

Tel: +66 2158 2646-9 (Auto 8 Lines)

Fax: +66 2158 2508-9

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To return the materials, we recommend you to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.